GOSPINA TRAVA d.o.o. operates in accordance with the laws of the Republic of Croatia.
All materials on the website www.kantarion.eu are the intellectual property of GOSPINA TRAVA d.o.o. and may be used only with the express permission of the copyright holder and the trademark and / or design right holder.
The user can send their inquiries and comments in writing, by mail or e-mail, and GOSPINA TRAVA d.o.o. will send a written response by mail or e-mail within the legal deadline.
In terms of these terms of sale, the buyer is a natural or legal person who through the website www.kantarion.eu orders at least one product, fills in the required information and pays for the ordered product.
If the data on the buyer include data on the legal entity, then the buyer is considered a legal entity, and the natural person whose data is entered is considered the authorized person of the buyer.
PERSONAL DATA AND BUSINESS ABILITY
For a valid product order, the person filling the order must be over 18 years of age (legal capacity).
The buyer is responsible for the accuracy and completeness of the data entered during registration.
PROTECTION OF PERSONAL DATA
Personal identification data includes your identification data: name and surname, e-mail address, home address and telephone number, ie data that are not otherwise publicly available, and for which GOSPINA TRAVA d.o.o. find out while you are using the Internet store.
GOSPINA TRAVA d.o.o. undertakes to use your personal data only for identification purposes when using the Internet store, in order to enable you to use all the options they provide, and will keep it secret, ie will not distribute, publish, give to third parties for use or make it available in any other way to any third party without your prior consent.
STATEMENT ON PROTECTION AND COLLECTION OF PERSONAL DATA AND THEIR USE
GOSPINA TRAVA d.o.o. undertakes to provide protection of personal data of customers, by collecting only the necessary, basic data on customers / users that are necessary to meet our obligations; informs customers about how to use the collected data, regularly gives customers a choice about the use of their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to do their job. All employees of GOSPINA TRAVA d.o.o. and business partners are responsible for adhering to the principles of privacy.
By visiting the pages of our Internet store, you communicate electronically. You hereby accept that all agreements, notices, communications and other content provided to you electronically meet the legal framework as if they had been made in writing.
GOSPINA TRAVA d.o.o. undertakes to indicate clearly, visibly and legibly the amount of the retail price in accordance with Article 7. Consumer Protection Act (OG 41/14).
GOSPINA TRAVA d.o.o. will periodically, in accordance with its decision, put certain products up for sale at a price lower than the price of those products in regular sales, and also undertakes to clearly and legibly mark and state the duration of the sale.
After the expiration of the promotional sale, the company GOSPINA TRAVA d.o.o. will not accept orders under the conditions relating to the promotional sale for which the expiration date has expired.
Product information is provided here for informational and educational purposes only, and does not include all necessary precautions, nor their mode of action, possible interactions and the consequences of their use. The purpose of this information is not to give medical advice, prescribe therapy, make a diagnosis or instructions on the use of certain products, nor to promote certain products as such.
The sections of this site that discuss illnesses, ailments and conditions do not contain complete medical information and are made as an appendix, not as a substitute for the expertise, knowledge and skill of medical staff assessment or as a recommendation for any particular treatment program. The information contained on this website may not be used to diagnose or treat a health problem or disease without consulting qualified medical personnel.
We do not take any responsibility for how you will use the information on our site. Use all information obtained from this site as well as by e-mail or telephone at your own risk. Users are responsible for any damage resulting from their activities that are not in accordance with the above, as well as for any other type of damage that may result from this.
Photographs of products are illustrative in nature and do not always have to correspond in all details to the products that are the subject of the order. In the case of the mentioned discrepancy between the product shown in the photo and the delivered product, it is not a lack of product.
Product data (product description, price, etc.) displayed on www.kantarion.eu are subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc.
The subject of the order can only be products for which the order states that they are available in the warehouse and products that are not available in the warehouse, but are available within 7 working days, not including Saturday.
Due to the large number of orders placed at the same time on www.kantarion.eu, information on product availability may not be the same as in stock.
If the ordered product is not available in stock, GOSPINA TRAVA d.o.o. will inform the customer that the product is currently not available, the deadline within which the product is available and also offer the possibility of purchasing an alternative product from www.kantarion.eu that is available for delivery and which is closest in its characteristics to the product that can not be delivered.
ORDER AND TIME OF CONCLUDING THE CONTRACT
Products are ordered by selecting, using the menus and filling out the electronic form. The customer can order and purchase the product as a registered or unregistered user. The product is considered ordered when the customer goes through the entire ordering process.
Payment for ordered products can be made in the following ways:
- By card payment
- I’ll take it
- General payment / bank transfer / e-banking
At the time the order was received, GOSPINA TRAVA d.o.o. will electronically inform the customer in the form of e-mail that the order has been received or that the product has been successfully ordered.
If you do not receive the notification from the previous paragraph, it is recommended to check:
• whether the message is in the Junk / Spam folder
• whether the mailbox is full
• whether the items are in the basket, and if not it is necessary to repeat the ordering process
After the shipment is picked up by the delivery, the buyer will be notified by e-mail that the shipment has been sent.
In the case of payment by e-banking and general payment, the contract is considered concluded at the time when GOSPINA TRAVA d.o.o. receive confirmation that the amount of the order has been paid.
If the product is ordered, and e-banking or general payment is chosen as the method of payment, GOSPINA TRAVA d.o.o. undertakes to reserve the product in the warehouse for 3 working days, not including Saturday. After the expiration of 3 working days from the receipt of the order, GOSPINA TRAVA d.o.o. does not guarantee product availability.
The price of postage is not included in the price of the product.
For all orders up to HRK 150.00, the delivery price is HRK 29.00. For all orders over HRK 150.00, delivery is free (By selecting the option free delivery in the menu). Free delivery applies only to the Republic of Croatia.
If credit card payment is chosen as the form of payment, and GOSPINA TRAVA d.o.o. does not have the ordered product due to lack of goods in stock, the buyer will be notified within a reasonable time and GOSPINA TRAVA d.o.o. in agreement with the buyer to return the paid funds.
In the case of the above payment, the buyer is responsible and bears the risk for the accuracy and truthfulness of the submitted data, given that GOSPINA TRAVA d.o.o. will make a refund in accordance with the submitted data.
Products can be ordered for delivery in the territory of the Republic of Croatia, according to the conditions that apply to each delivery area.
GOSPINA TRAVA d.o.o. undertakes to deliver the ordered product within 5 working days from the day of concluding the contract.
Delivery is performed in accordance with the conditions of use of the delivery service, and is considered completed at the time of delivery of the product to the delivery service.
If the product sent to the customer or recipient is returned to GOSPINA TRAVA d.o.o. because the delivery service failed to make the delivery, the customer will be notified by e-mail and will be offered the opportunity to resend.
Delivery price is:
– 29,00kn for the territory of the Republic of Croatia. Free delivery in the Republic of Croatia for orders over 150.00 kn
– Austria HRK 49.27; Belgium 47.77kn; Bulgaria 49.64kn; Czech Republic 47.22kn; Denmark 48.47kn; Estonia 63.34kn; Finland 91.77kn; France 69.93kn; Greece 65.86kn; Ireland 113.54kn; Italy 69.03; Latvia 59.01kn; Lithuania 55.96kn; Luxembourg 52,57kn; Hungary 50,70kn; Malta 167,96kn; The Netherlands 48.24kn, Germany 43.91kn; Poland 40.52kn; Portugal 86.51; Romania 66.03kn; Slovakia 47.04; Slovenia 45.78kn; Spain 74.90kn; Sweden 74,80kn
UNILATERAL TERMINATION OF THE CONTRACT
You can terminate the contract unilaterally within 14 days without giving a reason.
In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the expiration of the term by an unequivocal statement sent by e-mail to firstname.lastname@example.org, in which you will state your name and surname, address, telephone number, fax number or e-mail address, and you can also use the proposed example of a form for unilateral termination of the contract.
EXAMPLE OF A FORM FOR UNILATERAL TERMINATION OF A CONTRACT
Name, surname and address of the consumer ____________________
To: GOSPINA TRAVA d.o.o. Milana Rešetara 36, Zagreb, 01/7980 295, email@example.com
I _____________________ hereby declare that I am unilaterally terminating the Agreement on the sale of the following goods___________________, ordered / received on ____________________
consumer signature (only if this form is completed on paper)
Confirmation of receipt of the statement or form for unilateral termination of the contract will be sent to you, without delay, by e-mail.
The deadline for unilateral termination is 14 days from the day when the goods subject to the contract were handed over to you or to a third party designated by you, who is not a carrier.
If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than 14 days from the date we received your decision to unilaterally terminate the contract, unless you have chosen another type of delivery which is not the cheapest standard delivery we have offered,
The refund will be made in the same way as you made the payment. In the event that you agree otherwise to a refund, you will not incur any costs in relation to the refund.
We can only refund the money after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.
It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us, or to the person we are authorized to receive the goods, before the expiration of the above-mentioned deadline.
You must bear the direct cost of returning the goods yourself.
You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.
The consumer is not entitled to unilateral termination of the contract if:
– the subject of the contract is sealed goods which, due to health or hygiene reasons, are not suitable for return, if they were opened after delivery
– the subject of the contract is perishable goods or goods that quickly expire
MATERIAL DEFICIENCIES OF PRODUCTS AND COMPLAINTS
If the customer notices material defects of the delivered product provided by Article 401. Of the Law on Obligations and for which the Seller is responsible according to Article 400. According to the Law on Obligations, the buyer may, according to his choice, according to Article 410. of the same law:
1) require the seller to eliminate the defect,
2) require the seller to hand over another thing to him without defect,
3) declare that it terminates the contract (according to Article 412 of the Civil Obligations Act – if it has previously given the seller a subsequent reasonable time to fulfill the contract. or if it is clear from the circumstances of the particular case that the seller will not be able to fulfill the contract at a later date, as well as in the case when the buyer due to the seller’s delay can not achieve the purpose for which he concluded the contract).
If the seller does not fulfill the contract within a later period, it is terminated by law, but the buyer can maintain it if he declares to the seller without delay that he maintains the contract.
The same applies in the case of performance with a lack of obligation in which performance within a certain period is an essential component of the contract.
The buyer loses the right to terminate the contract due to lack of things when it is impossible to return the thing or return it in the condition in which he received it.
However, the buyer may terminate the contract due to a defect if the item is completely or partially lost or damaged due to a defect that justifies the termination of the contract, or due to an event that does not originate from him or a person for whom he is responsible.
The same applies if the item is completely or partially lost or damaged in fulfillment of the customer’s obligation to inspect the item, or if the customer spent or changed part of the item during its regular use before the defect was discovered and if the damage or change is meaningless.
The buyer who, due to the impossibility to return the thing or to return it in the condition in which he received it, lost the right to terminate the contract, retains other rights given to him by law due to the existence of a defect.
After the buyer sends a written notice to the seller to the e-mail address firstname.lastname@example.org and if it is determined that the complaint is justified GOSPINA TRAVA d.o.o. will eliminate the defect in accordance with the agreement with the customer.
The return to the seller of the product with the observed defect is realized by the buyer at the expense of the seller.
All goods we sell are properly stored in the original packaging.
The shelf life indicated on the packaging is valid only if stored correctly, as indicated on the declaration. All products can vary in color, smell and consistency, depending on the crop.
With all vegetable oils, after a while there is a possibility of the smell of rancidity due to a thin layer of oil that remains on the cap or thread of the bottle during use. This odor does not indicate rancidity of the entire contents of the bottle. Please if you smell rancid, pour a small amount of vegetable oil into a clean glass and then check if the oil has oxidized.